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Frequently Asked Questions

I lost one of my aligners, what do I do now?

You can contact our office to get your aligners reprinted and picked up. If you signed up for the insurance plan, you can receive up to three pairs of replacement aligners for free. If you do not have the insurance plan, simply pay a low price to cover the cost of the set you are missing.‍

How long does the scan take?

The scan itself only takes a few minutes and is painless! After it is complete you’ll be able to see an amazing three dimensional model of your smile.

My company would like to invest in Zmiles, can we get in touch?

We would love to hear from you. Fill out this short questionnaire here to get in touch with someone from our team.

I’m a dentist, can I get involved?

Yes! Click here to get in contact with us!

How long does the treatment take?

The average treatment duration with the Zmiles aligner system is 4-6 months.

How does Zmiles work?

Zmiles is an alternative to traditional braces designed to straighten your teeth using a custom-made 3D printed set that moves the teeth gradually into a desired position. They are removable, barely noticeable, and painless.

How do I use my aligners?

Click here to check out our Zmiles guide! Here you’ll find tons of information on how to best use your aligners!

What makes Zmiles better?

Zmiles delivers your treatment on the same day compared to other aligners companies that make you wait 4-6 weeks to receive it. Simply visit our office, get scanned in 5 minutes, and receive your treatment within an hour. With Zmiles, smile more and pay less. We offer your aligner treatment for a single payment of $1500 compared to the current price of $2050 by SDC or the average price of $5200 by Invisalign, or choose a payment plan that fits your needs.

What if I’m not eligible for Zmiles Aligners?

We’ll point you in the right direction in terms of what treatment we believe is best for you. You won’t have to pay anything if you aren’t eligible for Zmiles Aligners.

How long should I wait to get Zmiles Aligners after removing my wisdom teeth?

You should wait at least six weeks after getting your wisdom teeth removed to get Zmiles Aligners.

Can I use Zmiles aligners if I have missing teeth?

Potentially, come into our Same Day Aligners Studio to see if our aligners can work for you.

Can I use Zmiles Aligners if I still have my wisdom teeth?

Yes, you can still use Zmiles Aligners if you still have your wisdom teeth.

What if I have a dental implant?

In most cases you should still be able to use Zmiles Aligners, book an appointment today to make sure our aligners are right for you.

Can I use Zmiles Aligners if I have veneers or crowns?

Yes, you can still use Zmiles Aligners if you have veneers or crowns. Our aligners are still effective in moving both.

At what age can I use Zmiles Aligners?

We recommend our aligners for people who have all of their adult teeth. Typically, Zmiles Aligners can be used by people 12 and up.

Can Zmiles Aligners help with underbite, overbite, or crossbite?

Our aligners may help with these conditions. We cannot guarantee that Zmiles Aligners will fix any of these conditions completely, but it is still best to get an appointment and see if Zmiles is right for you! There’s no payment necessary if you are not eligible for our aligners.

Should I use Zmiles Aligners if I have spacing or crowding in my teeth?

Yes! Zmiles Aligners are great for fixing both spacing and crowding problems. Come in today and get started with your aligners to fix either of these!

Is my treatment overseen by a licensed orthodontist?

Yes! An orthodontist will not only approve your treatment but also map out the diagnostics for your treatment to ensure that your smile is as beautiful as it can be.

I was not approved for the payment plans, what can I do?

Don’t worry, you can apply again in 30 days.

Can I pay my payment plan early?

Cherry allows you to pay off your payment plan early if you choose to do so. You may even avoid some of the interest charges if you pay off your plan early.

How Long is my approval valid for?

Approvals are valid for 30 days. Once that time period expires, you are welcome to reapply.

How does Cherry work?

Cherry performs a soft credit check, which does not hurt your credit score, to determine approval amounts and contract type, as well as to verify applicant identity. Cherry may ask for additional information from some borrowers in order to determine approval amounts. Patient Requirements 1. Patients must be at least 18 years of age 2. Patients must have a valid bank issued debit card

What is Cherry?

Get treated now and pay over time with Cherry. Cherry is a payment plan designed for your health, beauty, and wellness needs and procedures and allows you to make convenient monthly payments. 3 Reasons Why You’ll Love Cherry 1. Cherry qualifies patients for up to $10,000.00 2. There is no hard credit check 3. Cherry offers zero percent financing options* *0% APR is subject to approval. Regular APR 9.99% – 35.99%. Down payment may be required.

Is it safe to sleep with my aligners?

Yes! We highly recommend wearing your aligners while you sleep. Just make sure you put them on properly.

Do Zmiles Aligners use attachments or buttons?

No! We do not require the use of attachments or buttons with our aligners.

How long should I use each aligner set for?

You should wear each aligner set for 2 weeks before moving on to the next set.

What if my aligners don’t fit?

It is normal to struggle a little bit to get your aligners on. However, if your next step is not fitting this most likely means that you are not done with your previous aligner set.

Can I get any dental work done while having Zmiles Aligners?

You should not undergo any optional dental work until you are completely done with your Zmiles Aligners as this could lead to problems with the way your aligners fit.

Can I throw away my aligners when I’m done with them?

You should store your aligners even when you’re done with them. This is important because if you lose a set we recommend that you start wearing your previous one until you receive your replacement for the set you lost.

Can I drink anything while wearing my aligners?

We recommend removing aligners for drinking, but it’s ok to drink still water while wearing them.

Can I eat while wearing my aligners?

No! Do not eat while wearing your aligners! No exceptions. Remove your aligners when you eat and then brush your teeth before putting them back on.

I’m done with my aligners, what do I do now?

Contact us to order your retainers! We recommend that you keep using your last aligner until you get your retainers! Reach out to your local Same Day Aligner Studio to order them.

Is it ok to smoke while wearing my aligners?

We advise you to not smoke while wearing your Zmiles Aligners. It could damage your teeth and your aligners.

What if I have a dental emergency during my treatment?

Please get help immediately if you are in a serious dental emergency by calling 911 or visiting your local dentist. Afterwards, contact to get help from our team.

Should I still wear my aligners if I’m not feeling well?

If you are sick you can still wear your aligners.

How often should I use my aligners?

We recommend that you always use your aligners and only take them out for eating, drinking, and brushing your teeth. You should have your aligners on for 22 hours a day on average.

Will my teeth hurt while I use Zmiles Aligners?

You may experience a little bit of soreness when using our aligners, but you should not be in pain.

Do I get all of my aligners on the same day as my appointment?

You don’t get all of your aligners on the same day as your appointment. You’ll get your first two aligner sets and your case for your aligners. Since our aligners are meant to be worn for two weeks each, we will ship over the rest of your aligners before you even need them.

How much faster do I start my treatment if I use Zmiles instead of another company?

Most of the other companies on the market offer delivery options of 3-6 weeks. If you choose Zmiles you will get started with your aligners just an hour after you walk into one of our Same Day Aligner Studios. That’s a pretty big difference if you ask us.

How do I pay?

We offer payment plans with our partner, Cherry, and one of our team members can help you sign up for the payment plan of your choice. You can also do a single payment. We accept all major credit and debit cards.

I’m in a rush. Can I pick up my aligners later?

Yes! Your aligners will be ready for you anytime you want to pick them up. If you need to come back later that’s totally ok!

Who scans my teeth?

A dental assistant will take your scan during your appointment.

Who reviews my scan and x-ray?

A licensed dentist or orthodontist in our network will review your 3D scan and x-ray to see if Zmiles Aligners are right for you.

How long does my scan and x-ray take?

It takes about 5-10 minutes to get scanned and to have your x-ray taken.

I cannot make my appointment, what do I do?

It’s ok we get it! Check your confirmation email to reschedule or cancel your appointment.

Your new Zmile is around the corner!

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